Agent Assist

  1. Product
  2. Nice
  3. Agent Assist

Big challenges, optimal solutions.

Today's agents face unprecedented complexities on the job, but they can perform at their peak with the right tools. Set your agents up for success with the industry's most comprehensive, intelligent set of solutions, leveraging the most advanced AI models.

Enlighten Copilot

Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.
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Omnichannel Agent Desktop

A unified agent workspace provides everything agents need to handle all interactions. Empower your agents to provide personalized service with customer data available at their fingertips.
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Agent Assist Hub

Easily integrate applications that help turn every one of your agents into a customer service superstar.
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Real-Time Guidance

Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction.
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Enlighten AutoSummary

Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.
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Knowledge Management

Supercharge customer self-service with knowledge management. Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content, wherever they are.
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