Workforce Engagement Management.

  1. Product
  2. Nice
  3. Workforce Engagement Management.

Greater than the sum of its parts.

Unleash the power of a complete suite of applications infused with AI capabilities and digital solutions, delivering uncompromising CX in the challenging reality of flexible work environments, complex customer journeys, and rising customer expectations.

Enlighten Actions

Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report
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Enlighten Copilot

Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.
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Workforce Management

Anticipate business demands with smarter, AI-based forecasting and scheduling that keeps SLAs up and costs down.
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Quality Management

Deliver better customer experiences through streamlined processes and actionable, AI-based feedback and coaching. Learn more
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Performance Management

Meet your organizational goals and keep improving, while engaging employees through personal coaching and gamification.
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Interaction Recording and Management

Capture all your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance.
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Supervisor Workspace

Turbocharge supervisors to make agile decisions, streamline workflows and improve performance.
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Dashboard and Reporting

Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.
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Automated Agent Augmentation

Automatically detect automation opportunities, and effortlessly build automation processes as needed.
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